Investigation completed 9/18/2017.Device history record reviewed for sn (b)(4) work order /(b)(4) lot/ 154 a total of (b)(4)were manufactured on 6/22/2015 show no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection point.There were three prior services on record for this device no manufacturing or design related trend has been identified.Root cause analysis - is undetermined at this time.The customer complaint was not confirmed.With respect to the returned unit it has passed all specific functional testing requirements.It was noted that the lock had rotational movement in the unloaded state, when the unit is properly positioned and put under pressure the unit functioned properly and would not have popped open.Unit was recently repaired and will be repaired at no charge.
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