The device was returned for evaluation.When physically evaluated upon return, the following observations were made: the device was kinked at multiple locations along the catheter, including near the strain relief.The inner shaft was severed 118mm from the distal end of the tip.The edge of the distal segment of the inner shaft was smooth.The remainder of the inner shaft was still intact within the outer sheath.The edge of the proximal segment of the inner shaft was smooth.The location of the severance in the inner shaft is consistent with the location of a cutting step in the manufacturing process, in which a deployment tube component is roll cut using a razor blade.During this step, tooling is inserted inside the tube component to protect the inner shaft.Omission of this tooling at the cutting step could result in the inner shaft severance observed in this event.Investigation of manufacturing controls, maintenance records of the tooling, and associate training did not reveal any inconsistencies in the production of this device, and no definitive root cause could be confirmed for this event.The process step was reviewed and no systemic issue was identified.Previous tigris complaints were reviewed for the findings of this investigation, and no other complaints with observations consistent with this issue were identified.This issue is an isolated event that has not been observed historically in the manufacture of tigris devices.Tigris complaints will continue to be monitored for this issue.(b)(4).
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