Internal file number - (b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.The device was not returned for analysis.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents reported from this lot.The investigation determined the reported sgc cable break appears to be related to user technique.The reported noise heard and subsequent inability to straighten the guide (mechanical issue) were likely secondary effects of the cable break; if the cable breaks then the cable cannot be tensioned when rotating the knob to straighten the guide.Based on the information reviewed, there is no indication of a product quality issue with respect to design, manufacturing or labeling of the device.
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