Investigation: dhr review: no ncr's were registered on this lot.This product is not assembled or packaged in bd (b)(4) plant.The process performed in our plant is the sealing of the membrane on the connector.Then this component is sent to a subcontractor (b)(4) to be assembled and packaged.The inspections performed by the supplier are established according internal procedures.In june 2017 this product was transferred to a different manufacturing site (b)(4).After sterilization, product is sent to (b)(4) plant where visual inspection of pallets is performed.The information of this complaint was sent to the subcontractor for investigation.The subcontractor explains that "previous investigations into complaints of this nature have indicated that this type of damage is consistent with that caused when the tubing is caught in the heat seal of the packaging machine.¿ (¿) ¿a review of the customer feedback database indicates that this is a rare occurrence with a small number of similar reports against the 04002070377 product in the past 12 months.¿ packaging error: this product is not assembled or packaged in bd (b)(4) plant.The process performed in our plant is the sealing of the membrane on the connector.Then this component is sent to a subcontractor (b)(4) to be assembled and packaged.The inspections performed by the supplier are established according to sb1743 current version.In june 2017 this product was transferred to a different manufacturing site (b)(4).After sterilization, product is sent to (b)(4) plant where visual inspection is performed according to fr-109 procedure: inspection: visual, aql %:n/a, defect: pallet and unit packages free of damages.Conclusion: the information of this complaint was sent to carefusion for investigation.(complaint (b)(4)).According to carefusion report: a 04002070377 sample was not available for investigation; however the customer confirmed that the sample was from lot 527563.The customer forwarded a photograph of the affected product; analysis of the photograph confirmed the customer's experience as the tubing was noted to be sliced and partly compressed.Previous investigations into complaints of this nature have indicated that this type of damage is consistent with that caused when the tubing is caught in the heat seal of the packaging machine.If the set is not coiled in the packaging nest correctly, the seal around the edge of the packaging can be compromised by the tubing protruding out of the packaging.The tubing would then be caught in the packaging heat seal and would be cut by the packaging machine.The quality team at the manufacturing site has been informed of this report and will continue to monitor the incoming feedback and remain vigilant to issues of this nature during future production.A review of the customer feedback database indicates that this is a rare occurrence with a small number of similar reports against the 04002070377 product in the past 12 months.
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