(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.The device is expected to be returned for evaluation.It has not yet been received.A follow up report will be submitted with all relevant information.
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(b)(4).The device was returned and investigated.The reported cable break and resulting steerable guide catheter unable to curve were confirmed via returned device analysis.The reported noise could not be replicated in the testing environment as the event was a symptom of the cable break.Additionally, the reported difficulty inserting the guide into the anatomy could not be replicated in a testing environment as it was related to the patient/procedural conditions (operational circumstances).A review of the lot history record revealed no manufacturing nonconformities.Additionally, a review of the complaint history identified no similar incidents reported from this lot.The investigation determined that the reported noise and mechanical issue of inability to deflect the tip were a result of the cable break; however, a definitive cause for the cable break could not be definitively determined.The investigation was also unable to determine a definitive cause for the reported difficulty inserting the guide into the anatomy.Based on the information reviewed, there is no indication of a product quality issue with respect to manufacture, design or labeling.
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