The customer stated that they received erroneous results for one patient sample tested for elecsys ft3 iii (ft3) and the elecsys ft4 ii assay (ft4) on a cobas 8000 e 602 module (e602).No erroneous results were reported outside of the laboratory.The date of event was asked for, but is not known.A clarification of the correct date has been requested.This medwatch will apply to the ft4 assay.Please refer to the medwatch with (b)(6) for information concerning the ft3 assay.The sample was initially tested only for ft3 at the customer site on an e602 analyzer.The sample was then provided for investigation, where it was tested on another e602 analyzer and a cobas e 411 immunoassay analyzer (e411).No adverse events were alleged to have occurred with the patient.The serial number of the e602 analyzer used at the customer site was asked for, but not provided.The e602 analyzer used for investigation was serial number (b)(4).Ft4 reagent lot number 265631, with an expiration date of september 2018 was used on this analyzer.The e411 analyzer used for investigation was serial number (b)(4).Ft4 reagent lot number 265631, with an expiration date of september 2018 was used on this analyzer.
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