Initial reporter phone: (b)(6).Investigation summary: bd was not able to duplicate or confirm the customer¿s indicated failure mode.Customer reported leakage issues; however no sample was available for evaluation which is essential to perform a better investigation.Quality records have been consulted for tracking and trending purposes and no issues like this are detected which means pretty low occurrence.Product is functional tested and no incidents with leakages have been reported.Process fmea (b)(4) was reviewed and there are proper controls in place to detect product malfunctions.Always refer to ifu for product usage recommendations.We will keep monitoring the manufacturing process and in case any emerging trend is detected, further actions will be taken if necessary.Root cause description: based on investigation results to date, root cause for manufacturing process cannot be determined.Rationale: based on an evaluation of severity and frequency it was determined that no corrective action is required at this time.
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