The end-user fell, and is in the hospital.The end-user's wife stated that the walker collapsed.The end-user has only used the walker inside to get to the restroom.This event occurred in the end-user's home on maple hardwood floors.The device involved with this event was returned to compass health brands & evaluated on (b)(6) 2017 - the customer's complaint could be confirmed from a review of the returned device.The returned unit was found to have its right open locking mechanism cracked and broken off - this component is plastic with a metal sleeve twisted into it - as a result, the leg is able to pivot to the closed position unintentionally.Again, the customer's complaint could be confirmed from a review of the returned device.
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