This event has been recorded by zimmer biomet under (b)(4).The device history record (dhr) review for intellicart fluid system serial number (b)(4), noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Using crm to query for serial number (b)(4), the device was noted to have not been previously repaired by zimmer biomet surgical.On (b)(6) 2017, it was reported from (b)(6) that the unit was leaking.The service company was contacted about the cart and dispatched a service technician to be at the site.On (b)(6) 2017, the technician found crack on the bottom plate.So the exchange was initiated.An exchange for the new cart was scheduled.A new cart was shipped from riverside to the facility (shipping# (b)(4)).On (b)(6) 2017, the new cart was confirmed to have been delivered to the facility and service company was dispatched a service technician to the site to perform exchange.On (b)(6) 2017, the technician arrived at the site and installed the new cart.He then verified that the cart was functioning as intended and placed the cart into service without further incident.The technician then repackaged the old cart so that it returned to service center.The exchanged cart was picked up from the facility.The exchange cart was confirmed to have been returned on 15 nov 2017 and it was refurbished without any further evaluation as noted in zpm (b)(4) a return equipment log.The root cause of the leaking issue was due to a crack on the bottom plate.The reported event was confirmed during inspection of the device and it was resolved by exchanging the cart.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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