Catalog Number 1885 |
Device Problem
Failure to Deliver (2338)
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Patient Problems
No Patient Involvement (2645); No Known Impact Or Consequence To Patient (2692)
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Event Date 08/08/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the alleged defect was not provided.Material from the production line was verified, and no issues were found that can lead this customer complaint.A device history record investigation shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper and thorough investigation to confirm the alleged defect and determine a root cause, it is necessary to evaluate the sample involved in this complaint.If the sample becomes available this investigation will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "the device does not work preventing the administration of the medicinal product." there was no report of patient harm or consequence.There was no report of patient involvement.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that there was a slit (crack) in the body of the tubing.The remaining components were visually inspected and no defects or anomalies were observed.A functional inspection was performed to determine if the nebulizer would mist.The returned tubing was used to connect the nebulizer unit to the air flowmeter.5cc of water was added to the returned nebulizer unit and tubing was connected to an air flowmeter and the pressure was increased to 8 lpm.During functional testing mist was produced from the chamber of the nebulizer.The reported complaint of the nebulizer not producing mist could not be confirmed.There were no issues found with the returned sample.
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Event Description
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Customer complaint alleges "the device does not work preventing the administration of the medicinal product." there was no report of patient harm or consequence.There was no report of patient involvement.
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Search Alerts/Recalls
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