The customer was using a cobas e 411 immunoassay analyzer.The clia method analyzer was a siemens centaur.A specific root cause was not identified.Additional information was requested for investigation but was not provided.Based on the information available, a general reagent issue can most likely be excluded.All ft4 results (customer site, siemens centaur and investigation site) corresponded clinically.All results were above the reference range for the assays.Assays from different manufacturers can produce different results.This relates to the overall set up of the assays, the antibodies used and differences in reference materials/methods and the standardization methodology used.
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