Bd had not received samples, but a photo was provided by the customer facility, and it showed the customers' indicated failure mode of a broken hub.A review of the device history record was completed for incident lot# 5105892 and all inspections were in compliance with requirements.Refer to capa (b)(4).Unconfirmed complaint.Without any sample, an absolute root cause for this incident cannot be determined as bd was not able to duplicate or confirm the customers¿ indicated failure mode.Refer to capa (b)(4).
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