Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Investigation ¿ evaluation: the spiral tip ureteral access catheter was not returned.No additional information was provided.No photograph or imaging was provided for review.Without the complaint device, a physical investigation was not able to be completed.A document based investigation has been performed.A review of the quality control data, and specifications was conducted.The device history record was not able to be reviewed due to insufficient lot information.A review of complaint history records was not able to be performed as the lot number was not available.There is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the provided information a definitive root cause cannot be established.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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