The customer received a questionable high elecsys ft4 ii assay result that did not fit to the clinical picture of the patient and the other thyroid results.The result was 25.6 pmol/l and was reported to the treating physician.Based on the result, strumazol treatment was started.However, the clinician did not trust the result and the sample was tested for other thyroid assays using the ria method.As all results were within the "normal range", the strumazol medication was halted.There was no allegation of an adverse event.A new sample was drawn on (b)(6) 2017 and the ft4 result was in the normal range.No specific data could be provided.A specific root cause could not be identified.Additional information for further investigation was requested but was not provided.As no sample from the patient as available, further investigation could not be performed.The customer used cobas 6000 e 601 module serial number (b)(4).
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