Product event summary: analysis was unable to confirm the customer comment of programmer switching over to its emergency mode when device detection was "on", however the emergency button connections were checked and reseated.It was noted that the programmer failed incoming test 1012 (common mode/wrist electrode test, though this was not related to the customer complaint.The link electronic module board was replaced to resolve.The power cord bay was also noted to be broken and was also replaced.The circuit boards and mechanical parts were inspected, the hard drive reconfigured, the software reloaded and updated and the device then passed all final functional and systems tests.If information is provided in the future, a supplemental report will be issued.
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