(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device, or a picture of the alleged defect, was not provided at the time of this report.However, material from the production line was verified and no issues were found that can lead this customer complaint.A device history record review shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper and thorough investigation to confirm the alleged defect reported and determine the root cause, it is necessary to evaluate the sample involved in this complaint.If the device becomes available at a later date, this report will be updated with the evaluation results.
|
(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the top stem of the jar is completely broken.What the customer is reporting as "not misting properly" is actually a damage issue on the nebulizer jar.Based on the visual exam, the reported complaint is confirmed.Although the complaint is confirmed, a root cause for the issue could not be identified.There is not sufficient evidence to assure this issue was originated during the manufacturing process.*a conclusion code could not be found as the complaint was confirmed; however, a root cause was not established.
|