Results: bd received samples and photos from the customer facility for investigation.The samples and photos were evaluated and the customer¿s indicated failure mode for additive abnormality and the incorrect additive quantity with the incident lot was observed.Additionally, a review of the device history records was completed for the incident lot and no issues were identified.Conclusion: confirmed.The root cause for the additive abnormality and the incorrect additive quantity was determined to be from the additive spray nozzle become slightly occluded, delivering varying levels of additive into the tubes, until it final becomes blocked.
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