Zimmer biomet complaint: (b)(4).Complaint sample was evaluated and the reported event was not confirmed.Based on dhrs, the product was made to print and correct materials.Product left conforming to print as there was no evidence that states otherwise.Product likely failed due to misuse, by instrument being put through excessive force or torsional/bending overload, and/or not inspected for wear and disfigurement and prior to surgery or rekitting, which may have prevented the use of the instrument and its failure.The mention of debris, rust, corrosion and contaminates in email correspondence was not identified on product returned.This was not a supplier issue.Dhr was reviewed and no discrepancies were found.Review of the complaint history determined that no further action is required as no were trends identified.Investigation results concluded that the reported event was due to customer error: instrument damaged or worn beyond useful life and improper torque.There are warnings in the package insert that this type of event can occur and risks are addressed in risk documentation.A summary of the investigation was sent to the complainant conveying proper surgical technique and use of the device.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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