Catalog Number 031-28 |
Device Problem
Connection Problem (2900)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 11/25/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device, or a picture of the alleged defect, was not provided at the time of this report.However, visual and functional inspection was performed to 42 production samples of code ip-5035 batch 74l1702785 taken randomly from assembly line.Catalog number ip-5035 uses the same subassembly ph12136 than catalog number 031-28 related to this customer complaint.No issues or discrepancies were found than can lead to the condition reported by the customer.A device history record review shows that the device was assembled and inspected according to our specifications.Customer complaint cannot be confirmed due the lack of product sample to perform a proper investigation to confirm the alleged defect and determine the root cause.If the device sample becomes available this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "we tried to screw the product on oxygen outlet on the wall.It would not attach / screw on to the oxygen tip." alleged issue reported as occurring during use.It was reported there was not injury to the patient.A different device was obtained for use.Patient condition reported as "fine".
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Manufacturer Narrative
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(b)(4).The actual sample was not returned; however, the customer returned five unopened representative samples for evaluation.A visual exam was performed and no issues were observed.Functional testing was also performed and no issues were encountered.Based on the investigation performed, the reported complaint could not be confirmed.There were no issues found with the returned representative samples.
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Event Description
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Customer complaint alleges "we tried to screw the product on oxygen outlet on the wall.It would not attach/screw on to the oxygen tip." alleged issue reported as occurring during use.It was reported there was not injury to the patient.A different device was obtained for use.Patient condition reported as "fine".
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Search Alerts/Recalls
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