The customer reported that, three days following the placement of the ultrathane mac-loc locking loop multipurpose drainage catheter, it was discovered that the hub detached.This issue necessitated the replacement of the device with a new product.Additional information was requested from the customer, but none has yet been made available.The device is reportedly unavailable for return and evaluation.
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A review of the drawings, documentation, instructions for use (ifu), manufacturing instructions, and quality control, was conducted during the investigation.The complaint device was not returned; therefore, no physical examination could be performed.However, a photo was supplied which shows the flared tubing outside of the cap of the proximal assembly.The flare appears to be concentric.The complainant device lot number is unknown.Thus, a review of the device history record, nonconformance history, and related product complaints query could not be conducted.The manufacturing documents in place at the time of manufacture were reviewed, and it was found that the device aspect in question was visually inspected by quality control and no notable gaps in production or processing controls were noted.Based on the information provided, no product returned, and the results of our investigation; a definitive root cause could not be determined.However, appropriate measures have been initiated to address this failure mode.The appropriate personnel have been notified and monitoring will continue to be performed for similar complaints.
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