No product has been returned and valid serial number has not been provided.Extended investigation has been performed for the reported complaint and is has been determined that there was no indication that the product did not meet specification.The reported complaint does not pertain to the freestyle libre reader therefore, no further investigation for the reader is required.Dhrs (device history review) for all freestyle libre sensors within expiration at the time of complaint were reviewed and the dhr review showed there were no deviations from the validated manufacturing process and no issues identified that could have led to the complaint.Clinical data was reviewed and confirmed that freestyle libre sensors continue to be safe, effective, and perform as intended in the field.Stability data for freestyle libre sensors was reviewed showed no anomalies or non-conformances that could lead to the complaint.A tripped trend review was completed for the reported complaint and freestyle libre sensors.Although a trip was observed, it has been determined that the issue was a known issue and will be individually investigated per complaint.If the product is returned, the case will be re-opened and a physical investigation will be performed.
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