The production device history record (dhr) for this intra-aortic balloon pump (iabp) is not required to be reviewed per company standard operating procedure since the device manufacture date is greater than one year from the event date.A getinge field service engineer (fse) reported, the customer complained that the touchscreen was not functional.The fse was able to verify the complaint.The fse cleaned the touchscreen and reseated the coiled cable connection on the console.The fse recalibrate the touchscreen and the iabp passed all functional, calibration, and safety tests performed.The fse returned the iabp to the customer, cleared for clinical use.
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