Product was discarded and will not be returned.This report is based solely on the information provided by the customer.An investigation of historical complaints found no other documentation that was similar to the issues of this report.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instruction for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.The instructions for use state "always test sensor and alarm system for proper function before leaving patient unattended." therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.(b)(4).Product had been discarded.
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