Investigation summary: this is the first complaint for lot# 7244533 for the same defect or symptom.There was no documentation of issues for the complaint of batch 7244533 during this production run.Investigation comments: all our inspections and testing performed while manufacturing this batch were accepted.No rejections were documented.Update jan 12, 2017.We received the sample.It came in a plastic ziploc bag.The barrel label confirms the lot#7244533, it has the plunger rod- stopper and it is empty (no saline solution).It has attached to the luer tip a blue hub.A visual inspection was performed using a 10x magnifier lens, the barrel has no damages or cracks.The hub attached to the syringe has a hole about 1/16¿ long.This hub is not part of our syringe, it was attached by our customer.Product within specification? yes/no.Root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections and testing were accepted during the production of this batch.Update 1/12/2018.During the sample analysis it was confirmed a damaged hub.This hub is not part of our posiflush syringe.The hub supplier is unknown.We will keep the sample in case it is needed for any further investigation.
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