Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Investigation - evaluation a review of documentation, drawings, manufacturing instructions, instructions for use (ifu), trends, and quality control data was conducted during the investigation.The complaint device was not returned; therefore, device failure analysis and physical examination of the device used in this case could not be performed.A review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.The complainant device lot number is unknown.Thus, a review of the device history record, nonconformance history, and related product complaints query could not be conducted.Based on the information provided, no product returned, and the results of our investigation; a definitive root cause could not be determined.However, measures have been initiated to address this failure mode.Per the quality engineering risk assessment, no further action is required.Appropriate personnel have been notified and monitoring will continue to be performed for similar complaints.
|