The customer returned the meter and test strips.The test strips show some discoloration on various test pads.Additionally, the cardboard disc is of the test strip vial is arched convexly.The customer's test strips cannot be tested due to the discoloration of the test pads.The customer's test strips show evidence of humidity.The desiccant has been affected by moisture as seen by the bent cardboard disc of the test strip vial.Either moisture got into the vial, the test strips were contaminated by moisture and then put back in the vial or the vial was left open too long and not closed correctly.The incorrect results were caused by mishandling of the test strips at the customer site.Product labeling states: "in order to avoid exposure to moisture, the vial must be closed immediately after removal of a strip, using the original stopper, which contains a drying agent.".
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