Model Number S7 |
Device Problems
Computer Software Problem (1112); Device Displays Incorrect Message (2591); Device Operates Differently Than Expected (2913)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 01/05/2018 |
Event Type
malfunction
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Manufacturer Narrative
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Patient information was unavailable from the site.A medtronic representative inspected the navigation system onsite and confirmed the reported issue.The system passed hardware testing, but software testing failed due to low memory.The representative deleted the old patient exams stored in the system."define ac-pc" was now displaying the scan.The issue resolved.No parts were replaced or returned to the manufacturer for evaluation.
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Event Description
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A medtronic representative reported that while in an electrode and probe placement procedure, as the site moved forward to the define ac-pc task, the screen was blue and no orthogonal views were shown.The site tried to build a 3d model, but error message, "not enough memory to build 3d model" appeared.The exam directory was 410gb and 356gb of that was being used.There was a reported delay to the procedure of less than 1 hour due to this issue and no impact on the patient outcome.
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Manufacturer Narrative
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The computer for the navigation system was returned to the manufacturer for analysis.The device was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.
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Manufacturer Narrative
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Patient information was provided by the site.
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Search Alerts/Recalls
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