(b)(4).Batch # p9363w.Investigation summary: the device was returned with no apparent damage. the device was connected to a test handpiece and generator and it did activate.During functional testing, the device was activated for about 1 minute with no abnormal heat observed. the instrument was disassembled and it was found to have thermal damage at the shrouds.Heat was generated at this area resulting in the melting of the shrouds. this damage could have resulted from not torquing the instrument properly to the hand piece; resulting in excessive heat generation at the shrouds the batch history record was reviewed and no defects, nc¿s or protocols related to the complaint, were found during the manufacturing process.Additional information: what is the surgeon experience with this device? she uses on a weekly basis.She is very comfortable with the device and knows to takes steps to cool down the device.She expressed that it was the first time she felt the device arm get heated.The tech noticed that when the surgeon handed the device off during the procedure, they could feel the heat of the device through their gloves.How long had the device been used? during procedure.What heat management technique were utilized during surgical procedure? wet gauze.Where is the burn in relation to the incision? on the neck.When was the burn noticed? during procedure.Will the patient need any follow-up? pt has been seen as a follow up- will need cosmetic procedure around the area it was burnt.What is the current patient condition? scar looks sub optimal.Pt is ok, scar will need a cosmetic revision.
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