Submit date: 2/15/2018.The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.If information is provided in the future, a supplemental report will be issued.
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Submission date: (b)(4) 2018 an investigation was performed for the reported customer complaint: ¿the customer reported that the syringe tip broke off inside the catheters.¿ the actual device was not returned for evaluation.Samples were provided from the customer.These samples were sealed, sterile product.No fault could be found with these samples.Without the device or a representative sample being provided, a more comprehensive investigation could not be performed.The reported issue could not be replicated.A review of the device history records (dhr) for reported lot number 17h0954 indicates product and specification requirements were met with no non-conforming product identified relating to this customer report.A lot cannot be released unless it passes all quality and conformance requirements.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.The reported customer complaint is not confirmed.A root cause could not be determined.No corrective or preventive action is planned at this time.This complaint will be used for trending purposes.If information is provided in the future, a supplemental report will be issued.
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