Product event summary: the controller was not returned for evaluation.A review of the manufacturing records confirmed that the associated device met all requirements for release.Log file analysis was not conducted since log files were not available.Failure analysis of the device was not performed since the unit was not returned.As a result, the reported event could not be confirmed.Applicable risk documentation and experience with events of similar circumstances were considered; events with loose connection to the controller can be attributed, but not limited to, a forced or improper connection, damaged output connector and/or due to the handling of the device.If information is provided in the future, a supplemental report will be issued.
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