The controller was returned for evaluation.Various analyses were conducted and reviewed in order to evaluate the performance of the device in relation to the reported event.A review of the manufacturing documentation confirmed that the associated device met all requirements for release.Failure analysis of the returned device revealed that the device passed functional testing.Visual inspection revealed a loose power port 1 connector with the o ring gasket missing.As a result, the reported loose connector event was confirmed.Additionally, the controller power port 2 connector was observed to be tight to the controller housing with the o ring gasket displaced; this is an additional observation not related to the reported event.An internal inspection did not reveal evidence of fluid ingress.Review of the controller log files revealed that no critical battery alarms were logged in the analyzed period.Therefore, the reported critical battery alarm event could not be confirmed.The most likely root cause of the loose connector and displaced o ring gasket events can be attributed to inadequate thread lock, an inconsistent thread lock cure time, and an inadequate torque application during the assembly process.If information is provided in the future, a supplemental report will be issued.
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