Customer reported via phone that they received an insulin flow blocked alarm.Customer's blood glucose level at the time of the incident was unknown.Customer was able to troubleshoot.Customer disconnected at the quick release and attempted to perform a fixed prime.Customer reported that insulin did not exit the infusion set tubing and the pump continued to alarm insulin flow blocked.Customer reported that insulin also did not exit when attempting to push it through with a plunger.Customer was able to assemble another infusion and observed insulin exit the tubing.The product is expected to be returned.
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