The analyzer and microcuvettes from the customer have still not been received for investigation.Review of batch documentation (dhr) for the analyzer and the microcuvettes found nothing related to the customer problem.Additional questions have been sent to the customer, however, despite 3 reminders no response was received.The customer has also been requested to return the analyzer for investigation, however it is uncertain whether the analyzer will be returned for review and no microcuvettes will be returned for review.The investigation was performed on retained microcuvettes from the same lot as the ones used by the customer.There was no malfunction found in the retained microcuvettes.No further investigation can be performed without receiving the analyzer, microcuvettes or answers from the customer.
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