Catalog Number 031-33J |
Device Problem
Connection Problem (2900)
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Patient Problem
No Patient Involvement (2645)
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Event Date 02/13/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the alleged defect was not provided at the time of this report.The device history record (dhr) has been reviewed and no issues or discrepancies were found which could potentially relate to this complaint.The dhr shows that the device was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.It is necessary to have the physical sample in order to perform a proper and thorough investigation to confirm the alleged defect and determine a root cause.If the sample becomes available, this investigation will be updated with the evaluation results.
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Event Description
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Customer complaint alleges the adaptor was unstable and couldnot be connected to the flow meter properly.Alleged issue reported as prior to patient use.No report of patient involvement.
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Event Description
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Customer complaint alleges the adaptor was unstable and could not be connected to the flow meter properly.Alleged issue reported as prior to patient use.No report of patient involvement.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that there was damage on the thread of the adaptor.Functional testing was also performed and the sample passed the tests.During the setup of the oxygen entrainment testing, however, it was observed that the assembly of the nut adaptor and the upper body component was unstable.Even with that condition, the sample was able to be tested on oxygen entrainment testing but the testing failed.Based on the functional inspection results of the sample received, the complaint is confirmed.Although the condition observed on the sample provided, there is not sufficient evidence to assure that this issue was originated during the manufacturing assembly or molding process.The damage found on the thread of the adaptor is most likely caused by the end user during the connection of the adaptor into the flowmeter that causes an unstable connection issue.Personnel of the assembly line were notified on (b)(6) 2018 for awareness.
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Search Alerts/Recalls
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