Investigation summary: bd was not able to duplicate or confirm the customer¿s indicated failure mode.Customer reported cap detachment and blood excess/splash/spill/exposure issues; however, we were not able to reproduce the reported failure modes with samples provided.Quality records have been consulted for tracking and trending purposes and no issues like these are detected which means pretty low occurrence.Product is functional tested and no incidents with plug removals and leakages have been reported.Process fmea rm5943 was reviewed and there are proper controls in place to detect product malfunctions.Always refer to ifu for product usage recommendations.We will keep monitoring the manufacturing process and in case any emerging trend is detected, further actions will be taken if necessary.Material 394995 with lot numbers 7275924 and 7247624 were manufactured on oct-08-2017 and sep-19-18 respectively by equipment ka56.No qn's or other extraordinary events have been related to the complaint.Investigation conclusion: based on investigation results to date, root cause for manufacturing process cannot be determined.
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