The customer received questionable elecsys ft3 iii and elecsys ft4 ii assay results for one patient sample.Of the data provided, only the ft4 results were a reportable malfunction.The results from a cobas 6000 e 601 module were 2.07 pmol/l and 1.45 pmol/l.The result from an abbott architect analyzer was 12.10 pmol/l.The result from a beckman analyzer was 10.70 pmol/l.No erroneous result was reported outside of the laboratory.There was no allegation of an adverse event.From the analyzer alarm trace, no analyzer issues were observed and from the provided calibration and qc data, a general reagent issue could be excluded.As no sample material was available for further investigation, a specific root cause could not be determined.The serial number of the cobas 6000 e 601 module was requested but was not provided.
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