(b)(4) is the initial importer of the device which is a rollator.The unit has been in her possession for 2 years with no maintenance and/or adjustments from the service provider.End user was in bathroom and tripped with the rollator causing her to fall into the bath tub.The fall caused a 50/50 fracture of her #1 lumbar vertebrae.The initial reporter was unsure what if anything is wrong with unit.: it tilts to the left.Pms has been trying to retrieve the unit for evaluation and give end-user a new unit.The initial reporter has not been available for this transaction.
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