Verifications made over the phone indicated that 1 of 2 beds was presenting a zero that had not been made.The scale display indicated - 48 lb.The manufacturer could not retrieve further details on patient condition.Based on service parts required and, on information available to the manufacturer, it was established that the most probable cause was a use error that contributed to make detection system unable to detect the patient exiting the bed (ie.Zero not made).Date of event is unknown, occured in 2017 or 2018.
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