On (b)(6) 2015, the customer reported sporadic low area on capped and diluted patient samples with their g8 analyzer.Technical support (ts) instructed the customer to verify the waste lines were flowing properly, the hemolysis wash (h/w) was full, and suggested changing the sample needle.A follow-up call by ts determined that the issues with low area persisted despite troubleshooting efforts.On (b)(4) 2015, a field service engineer (fse) was dispatched to address the reported event, which resulted in delayed reporting hba1c patient results.There was no indication of patient intervention or adverse health consequences due to the delay in reporting.
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