A biomérieux internal investigation was performed.*conclusion on the system - system was operational during the test (fine tuning acceptance criteria conformed).- the customer's spot preparation is not optimal (the "all peaks number" is occasionally quite heterogeneous for the analyzed period).*conclusion on the identification: it is not possible to conclude on the identification for the following reasons : -the strain is not available for investigation -the customer cannot be able to give the sample id and the date of the tests notes : -vitek ms identified the strain to actinomyces (no information about the species name) but the identification was not consistent with the gram staining and the clinical context (symptom,.).-for future similar cases, the customer will identify by pcr all actinomyces results given by vitek ms.*suspected cause of the issue : regarding the information provided, no suspected cause could be defined.
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