Patient Problem
No Known Impact Or Consequence To Patient (2692)
Event Date 06/11/2015
Event Type
malfunction
Manufacturer Narrative
On (b)(4) 2015 a field service engineer (fse) was dispatched.The fse found that the rts and pressure would not change when the fr was adjusted.The fse replaced the check valves and primed.The rts and pressure will now change when the fr is adjusted.The fse calibrated and ran controls and all within acceptable results.The g7 analyzer was functioning as intended and errors cleared.No further action required by field service.The probable cause of the event was related to the check valves.A complaint history review for serial number (b)(4) was conducted from 11-may-2014 through (b)(4) 2015 for similar complaints.There were two (2) similar complaints identified during the search period.(b)(4).This report is being submitted due to a retrospective review conducted under capa-(b)(4).
Event Description
On (b)(6) 2015 a customer reported a high flow rate with the g7 analyzer.A field service engineer (fse) was dispatched.The customer is unable to run hbaic patient samples.A field service engineer (fse) was dispatched to address the reported event, which resulted in delayed reporting of hbaic patient results.There was no indication of any patient intervention or adverse health consequences due to the delay in reporting.