During visual inspection, damaged black cover and bent battery latch were observed.The autopulse platform is a reusable device and was manufactured in 2008, well over the expected life of five years; therefore, this type of damage is characteristic of normal wear and tear for the life of the device.The platform failed the initial functional testing due to error message user advisory (ua) 17 displayed upon power up and it was attributed to the defective load cell module.Upon customer approval all the defective components will be replaced and the device will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaints reported for autopulse sn (b)(4).
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