(b)(4).On (b)(6) 2017, an fse conducted and onsite follow-up with the customer o address the reported event.During servicing, fse found a kink in the sample loop and replaced it.There was no change in the high pressures so they replaced the i6.The high pressures resolved.The instrument was verified as operational.There was no further action required by fse.The most probable cause of the reported event was due clogged i-6 tube.
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On (b)(6) 2017, a customer reported leak from the injection valve with their g8 analyzer.The customer reported that there were initially high pressures and they changed the filter.With the leak in the injection valve, they think it might be the connector.However, they tightened the valve but the leaking continued.A field service engineer (fse) was dispatched to address the reported event, which resulted in delayed reporting a1c patient results.There was no indication of patient intervention or adverse health consequences due to the delay in reporting.
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