An investigation was performed.Conclusion on the system: the system was operational during the tests (fine tuning acceptance criteria conformed).The customer's spot preparation was not optimal (the "all peaks number" from the calibrator strain is heterogeneous).Conclusion on the identification: regarding the information provided, it is not possible to conclude on the identification obtained by the customer.Without any data on the strains, it is not possible to perform further investigation.Suspected cause of the issue: poor spot preparation technique confirmed by the level 1 investigation.
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A customer in (b)(6) reported misidentifications and calibration failures in association with the vitek® ms instrument.The customer reported that the following isolates were misidentified: id (b)(6) pseudomonas - identified as s.Aureus, id (b)(6) heamophilus - identified as s.Aureus, id (b)(6) s.Aureus - identified as s.Pneumonaie, id (b)(6) chryseobacterium - identified as heamophilus.The customer stated they were confirming all identifications from the vitek ms prior to reporting.The customer stated that some isolates had repeat testing and obtained the correct identification while others had other tests performed.The customer stated that no incorrect results were reported as the users recognized the error(s).There is no indication or report from the hospital or treating physician to biomérieux that the misidentifications led to any adverse event related to a patient's state of health.The customer mentioned that there were many new technicians manually entering sample ids on the preparation station during set up.
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