Investigation summary: investigation comments: all our inspections performed while manufacturing this batch were accepted; no rejections were documented.Update mar 19, 2019.Three (3) samples were received.All are with no packaging flow wrap; all three (3) have the tip cap, the plunger rod- rubber stopper and saline solution; the barrel label confirms the lot# 7165927.All of them have the barrel flange damaged.Product within specification? yes no.Dhr/bhr review: there were no documented issues for the complaint of batch 7165927 during this production run.Investigation conclusion: root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections were accepted during the production of this batch.There was no issue documented about barrel flange damaged.Root cause.The plunger rod labeler equipment possible experienced a variation; anyway, adjustments have been verified.
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