On (b)(6) 2017, the customer reported a grad sensor error, pressure over limit" with their g8 analyzer.Technical support (ts) instructed the customer to change the column and reboot from the main power but the error persisted.On (b)(4) 2017, a field service engineer (fse) was dispatched to address the reported event, which resulted in delay in reporting of patient results for hba1c.There is no indication of any patient intervention or adverse health consequences due to the delay in reporting of patient results.
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