A field service engineer (fse) evaluated the instrument at the customer's site.The fse confirmed failing plt background values and found that the red blood cell (rbc) bath was defective, contributing to the issue.The fse replaced the rbc bath, which resolved the problem.The beckman coulter internal identifier for this report is (b)(4).
|
The customer reported erroneous high platelet (plt) results were generated for 22 patients on a coulter ac·t diff 2 analyzer.When the samples were re-run on a different instrument, results were approximately 300 units lower, according to the customer.Controls run prior to the event were within specification; however, the customer re-ran controls after the event and controls flagged high for plt.Result printouts were provided by the customer, but corrected results were not provided for comparison.There was no change or effect to patient treatment reported in connection to the event.
|