(b)(4).This report is being submitted due to a retrospective review conducted under capa-(b)(4).On (b)(4) 2017, fse conducted follow-up with the customer over-the-phone to address the reported event.Fse performed troubleshooting with the customer to remove the tubing from the injection valve l-6.The pressure reading was zero.Next, the customer checked the pressure from the bottom of the filter housing before forcing the clot out of the tubing.The pressure subsequently dropped to zero.Finally, the customer reconnected everything.Afterwards, device pressure was noted to be 8.3 mega pascals (mpa).No further issues were noted.No further action was required by field service.The most probable cause of the reported event was due to a clot in peek tubing l-6.
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On (b)(6) 2017, the customer reported high pressure with their g8 analyzer.The customer stated that he changed the filter and replaced the column but the pressure remained high.He doublechecked to make sure the filter was installed properly but no issues were noted.A pressure test was also performed.The device pressure without the filter was zero.On (b)(4) 2017, a field service engineer (fse) was dispatched to address the reported event, which resulted in delay in reporting of patient results for hba1c.There is no indication of any patient intervention or adverse health consequences due to the delay in reporting of patient results.
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