(b)(4).This report is being submitted due to a retrospective review conducted under capa-(b)(4).On 07-may-2015, fse arrived at the site to address the reported event.Inspection of the device revealed an obstruction in the syringe assembly and pieces of black debris stuck in various places throughout the tubing.This resulted in the inability of the needle to pick up the sample and low total areas.On 08-may-2015, fse received the part required to correct the issue.He installed the part, and was subsequently able to run patient samples with no errors.No further issues were noted.No further action was required by field service.The most probable cause of the reported event was due to an obstruction in the internal tubing.
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On (b)(6) 2015, the customer reported receiving low total areas and no peak errors with their g8 analyzer.On (b)(4) 2015, a field service engineer (fse) was dispatched to address the reported event, which resulted in delay in reporting of patient results for hba1c.There is no indication of any patient intervention or adverse health consequences due to the delay in reporting of patient results.
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