Investigation ¿ evaluation: the ngage nitinol stone extractor was not returned for evaluation and no photographs were provided.Without the complaint device, a physical investigation was not able to be completed.A document based investigation was completed.A review of complaint history, the device history record, instructions for use, quality control data, and specifications was performed.A review of the device history record found no non-conformances associated with the complaint device lot number.A review of complaint history revealed one other complaint associated this same device during use during the same procedure.There have been no other complaints received associated with lot number 7732715.The instructions for use (ifu) includes the following relevant information: caution: this device is conductive.Avoid contact with any electrified instrument.Caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.There is no information related to device manipulation or possible damage to the device, therefore no conclusions could be reached regarding the failure of the basket to function.Measures have been initiated to address the reported failure mode.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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